About us

Privacy Statement

This declaration of data protection applies to all areas of the business activity of the company Myonat.ch.

The provisions of this Declaration of data protection prevail in case of contradiction, of whatever nature, between these and other contractual conditions or terms and conditions of Myonat.ch applicable to the remainder.

Data protection is a matter of trust, and it matters to us. We respect your personality and privacy. Likewise, we seek to ensure the protection of your personal data and that their treatment complies with the law.

It is important for us to have your consent to the processing of personal data. Through this declaration of data protection, we inform you comprehensively about our data processing methods. It's up to you if you accept the processing of your personal data by Myonat.ch

This declaration of data protection includes information both past and future. If you accept the processing of your personal data, we will treat not only the information that you enter in the future but also those that have already been recorded in the past.

Where in this statement of data protection, we are talking about processing of your personal data, we mean any operation related. For example: the collection, capture, management, use, transmission, disclosure where the deletion of your personal data.

We collect personal data in order to offer better services to our customers. We believe that if we focus, as a company, our activities on the desires and needs of our customers, we will facilitate their task in their daily lives. Such enhanced services may include the following:

Set the range of products based on customer needs,

Personalize communication with customers to facilitate the search for deals that meet their needs, while generally receiving less publicity, simplifying the purchase process to allow them to achieve their goals faster.

1. How do we protect your personal data?

We have the technical and organizational means to ensure the security of your personal data. Thus, we are able to protect your personal data sessions and data against the risk of unauthorized and illegitimate treatment thereof and / or against the risk of loss, modification, disclosure or unintentional access openings. However, you must be fully aware that the transmission of information via the Internet and other electronic carriers contains some security risks and we can not assume any guarantee regarding the security of information transmitted via these channels.

2. How long do we keep the data?

We keep your data as long as we deem necessary or appropriate to ensure compliance with the laws or as they meet a need in terms of objectives for which it was collected. We delete your personal data as soon as they have lost their usefulness and, in any event, on expiry of the maximum retention period set by law.

3. What are your rights to your personal data?

You may (e) at any time to exercise your rights to data protection. In particular, you are entitled (e) to request information about your saved personal data to correct or complete them, to oppose their treatment or to require their removal. You will find in section 4 below the contact details of which services you contact. We reserve the possibility to communicate with you electronically regarding the subjects mentioned above.

4. How to contact us?

If you wish to exercise your rights relating to your personal data or if you have questions or reservations about the way they are treated, you can contact our Customer Service by email to service.client@myonat.ch We will endeavor to respond promptly to your questions or concerns.

5. Who is the bearer of the file the data collected?

We are required by law to communicate the file name containing the holder's personal data. This is Myonat A.Oguey.

6. When do we collect personal information?

We collect your personal data when we have contact with you, that in many situations. This is the case, for example, in the following circumstances:

you buy our goods or Have recourse to our services via our website
you order and use our customer card or loyalty card
you receive a newsletter or other means of publicity related to our goods and services
you enter a contest or lottery
the deletion of your personal data
you become a member of our Customer Loyalty Program
you participate in one of our market research or in one of our polls
using our web pages, our offers on internet platforms, media portals and social networks, or contact us or third parties via these channels
you contact us by phone, fax, email, voice information, text messages (SMS), multimedia messaging (MMS), video information or IM (Instant Messaging)
you contact us for special events such qu'events, promotional activities, sponsorship activities and cultural and sporting events.
7. What personal information do we collect?

The personal data collected are also multiple. This is, firstly, those that you put yourself at our disposal and, secondly, to those automatically or manually entered in contact with us. This is the case, the data below.

Data of the person:

last name and first name;
birth date and age;
household size;
buying habits;
information on purchasing power;
customer preferences and preferences for procurement;
delivery address;
billing address;
information on credit cards and on the account;
language preferences;
phone numbers;
address (es) e-mail;
identification numbers of your technical devices;
customer numbers and loyalty cards;
Information about subscribing to newsletters or other advertising vehicles;
consent to receive advertising;
information online customer account (including the opening date, username);
Data on customer activity:

Data on contracts (including dates, nature and content of the contract, the contracting parties, duration and contractual value and the claims raised on the basis of the contract);
information on procurement (including date, place and time of purchase, kind, quantity and value of purchased goods or services, basket, interrupted, means of payment used, paying office, purchase history);
Customer service information (including returns, complaints, warranty cases, information delivery);
session data relating to the consultation of our web page, apps for mobile devices or offers on internet platforms, media portals and social networks (including duration and frequency of visits, pre-selected languages ​​and countries, information about the browser and the computer operating system, Internet protocol addresses, keywords and search results, assessment issued);
location data when using portable devices;
information about loyalty points accumulated by customers cardholders and loyalty cards;
communications by telephone, fax, e-mail, voice information, text messages (SMS), multimedia messaging (MMS), video information or IM (Instant Messaging).
8. Why do we process personal data?

We process your personal data for several purposes. These can be classified in various categories. In particular, we can treat all or part of your personal data for one or more purposes listed below:

8.1 Goals in connection with our offers of goods and services:

preparation and sale of our goods and services;
execution of orders and contracts, namely the control confirmations sending operations, shipping and delivery as well as delivery and billing operations;
organization and realization of the customer service benefits;
organization and realization of customer card programs or loyalty cards;
organizing and conducting market research and opinion polling;
control of the customer's creditworthiness.
8.2 Goals related customer communication:

Preparation, management and implementation of customer communication by mail or via electronic means of communication;
commercial communications by mail and by phone, fax, email, voice information, text messages (SMS), multimedia messaging (MMS), video information or IM (Instant Messaging);
Evaluation of the use of our offers by phone, fax, email, voice information, text messages (SMS), multimedia messaging (MMS), video information or IM (Instant Messaging) on ​​issues such as gender, frequency, length and exact location of use.
8.3 Goals in connection with specific activities and events:

arranging and conducting contests or sweepstakes, ie information to the winners and publication of the names of these people on our websites as well as via our offers on internet platforms, media portals and social networks;
organizing and conducting special events such qu'events, promotional activities, sponsorship activities and cultural and sporting events.
8.4 Goals in connection with the analysis of customer behavior:

Optimizing the location of our collection points and their product: This process takes place through a statement and an individualized and customized analysis but also by anonymous groups of the past and current customer behavior and its purchasing habits. This approach includes the establishment and location of data analysis, patterns of movements and analyzing baskets;
Statement, individualized and personalized analysis but also by anonymous groups of the past and current behavior of customers and their buying habits when using the offers on our webpage, platforms, media portals and social networks;
Identification, classification and individualized and personalized analysis - but also by anonymous groups - needs and current interests and potential customers;
individualized and customized analysis and classification - but also by anonymous groups - customer behavior and potential customers;
Statistical evaluation of customer behavior on the anonymous customer database;
Getting link your newly collected personal data with data already collected previously by ourselves; set link of your personal data collected by us, that for the purposes of improving our database and analyze customer behavior. The data for the third enrichment profiles include those of the Federal Statistical Office, calendar data and geodata.
8.5 Goals related to direct marketing:

Simplification of processes, including purchase or reservation, and exploitation of findings from the customer behavior analysis in the perspective of continuous improvement of all the offers of goods and services;
Preventing unnecessary publicity through findings from customer behavior analysis conducted in the context of an individualized and personalized direct marketing;
individualized advertising and sending personalized mail or by phone, fax, email, voice information, SMS text, multimedia messaging (MMS), video information or IM (Instant Messaging);
individualized and customized adaptation of offers and advertisements published on our websites or apps for mobile devices or in our channels on internet platforms, media portals and social networks.
9. To whom do we share your personal data?

We do not pass your data are only used by our Company

If we deem it necessary to respect the laws and regulations, we are also capable of transmitting your personal data at the request of courts or on the orders of the competent authorities, or under other legal obligations to protect and defend our rights or our heritage assets.

10. How do we use cookies?

On our websites, we use "cookies", which consist of small text files that are stored on your computer or mobile device when you visit one of our websites. We intend to inform you also hereinafter comprehensively as to our use of cookies.

10.1 Why do we use cookies?

Cookies are used to ensure the functionality of our web pages such as shopping cart function for example. In addition, we use cookies to tailor our offer on the Internet to your needs as a customer and afford you maximum riding comfort. We also use cookies to optimize our advertising. They allow us to offer advertising and / or specific goods and services specific to retain your attention particularly in light of your use of our website. Our goal is to make it as attractive as possible to you and to provide you advertising that matches your interests.

10.2 What cookies do we use?

Most cookies we use are automatically erased to your computer or portable device at the end of the browsing session (these session cookies). We use, for example, session cookies to save your selections countries or languages ​​and your basket when you continue your Internet session on multiple pages.

In addition, we also use temporary or permanent cookies that remain stored in your computer or portable device beyond the end of the browsing session. At each new visit on one of our websites, your data and personalized settings will be automatically recognized. These temporary or permanent cookies that remain stored from one month to ten years in your computer or mobile device, turn off automatically after the set time. They serve to make the use of our Internet pages more user-friendly, effective and safe. In addition, they allow you to receive on the page accessed selected information based on your interests.

These cookies are saved between one month and ten years in your computer or mobile device and are automatically disabled at the next scheduled time.

10.3 What data is stored in cookies?

No personal data is stored in the cookies we use. These can not be attributed to any particular person. Upon activation of a cookie, an identification number is assigned.

10.4 How can you prevent the recording of cookies?

While most Web browsers automatically accept cookies check when viewing a web page, however, you can give the order to your browser refuse or accept them only after the issue was you asked. The possibility is also offered you delete cookies stored on your computer or mobile device by using the browser for this purpose. If you decide to decline our cookies or those of our partner companies, you do not visualize some information on our web page and can not enjoy a few features to help you navigate.

12. How do we use our analysis tools websites?

To constantly improve and optimize our Internet offers, we use so-called tracking techniques (tracking technology). This is web analysis tools to the production of statistics and graphs providing information on the use made of our Internet pages. The use of data collected for this purpose are transferred to a specific server can be domiciled abroad as the supplier of the web analytics tool. For one who is the most commonly used, ie Google Analytics, the recorded data is transferred with the Speed ​​IP address, preventing any possibility of identification of specific devices. Google applies the rules on data protection defined by the Agreement "US-Swiss Safe Harbor Framework" and is registered with the "Safe Harbor" of the US Department of Commerce. The IP address transmitted by your browser as part of Google Analytics is not pooled with other data. A replay of the data by Google to third parties may only take place pursuant to law or as part of the data processing office.

In case of using other website analysis tools Myonat.ch, applied data collection procedure will be basically the same.

The possibility is offered to prevent data entry relating to your use of the website (including your IP address) generated via cookies for Google, as well as the processing by Google of the data in question, that by downloading and installing the plugin (add-on) navigation available on the link https://tools.google.com/dlpage/gaoptout?hl=fr

More detailed information about Google Analytics and data protection are available at the addresses:




13. What do we use social plugins?

Our website uses social plugins, such as those social networking service providers Facebook, Twitter or Google+. Marked with the logo of the providers in question, these plugins can consist of buttons such as "like", "Google+" or "Twitter".

If you call our websites containing such a plugin, your browser creates a direct link to the provider's server. The content of the plugin will be sent directly to your browser by the provider of the site and built by him in the accessed web page. Because of this integration of the plugin, the provider is informed of what you called the Internet page. And if you are already logged in with the latter, it can link the visit to the page in your profile. When you interact with the plugin, eg by clicking "Like" or entering a comment, the information in question will be transmitted by your browser provider and stored on its server.

If you do not want the service provider collects data about you via our website, you must log out from the supplier before opening our web page. Note that even if you're not logged in, providers collect anonymous data via social plugins by installing a cookie on your computer. This data can later be assigned to your profile if you're Logues later with one or the other providers.

If the login is offered via social login service, such as "Facebook Connect", a data exchange takes place between the provider and our web page. In the case of "Facebook Connect", it will be in particular data from your public Facebook profile. Login using such services, you must authorize the transfer of data.

For information regarding the purpose and scope of the collection of data and subsequent processing thereof by providers as well as to your rights regarding the protection of your privacy and your ability to delete data, we Individuals should consult the declaration of data protection of relevant service providers:


Facebook Ireland Ltd. resp. Facebook Inc .: https://fr-fr.facebook.com/about/privacy/

Google Inc .: http://www.google.com/intl/fr/privacy/plusone/

Twitter Inc .: http://twitter.com/privacy

If you do not want providers collect data about you via cookies, you can select in your browser settings the providers of third party cookie blocking function. Following this setting, the browser will not send the cookie to the server integrating content from other providers. Perhaps, due to this measure, other functions of our website stop working.
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